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Support services descriptions
Explore NetApp's cost-effective technical-support options for data storage.
SupportEdge services
SupportEdge Expert
Includes all of the features of SupportEdge Advisor and more. Provides a superior customer experience through advanced proactive, predictive and personalized support delivered by NetApp specialists.
SupportEdge Advisor
Provides rapid proactive and predictive support delivered by NetApp specialists with access to the full suite of Active IQ Digital Advisor capabilities.
SupportEdge Advisor for public cloud services
Provides rapid proactive and predictive support for Cloud Volumes ONTAP or Cloud Insights.
SupportEdge Protect for Government
An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of U.S. government organizations. Delivers advanced support performed by U.S. citizens on U.S. soil. All onsite support is delivered by technicians with appropriate security clearances.
SupportEdge Basic
Provides access to all NetApp support tools and technical specialists to keep your non-mission-critical systems up and running with all current software updates and patches.
Base Cloud Support
Provides access to support tools and technical support cloud specialists at no additional cost. Included with your NetApp cloud solution purchase.
SupportEdge Premium
For systems that require optimal performance, high availability, and expedited support. Combines remote services with expert onsite resources as needed.
SupportEdge Standard
Flexible technical support that offers faster response than warranty, including delivery and installation of replacement parts.
SupportEdge Secure for Government: Onsite
Tailored to the needs of U.S. government organizations. Offers Premium onsite and remote support while meeting security requirements.
SupportEdge Secure for Government: Parts Delivery
For U.S. government organizations that require Premium support with parts delivery only.
Software Support Plan
Provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.
Deployment services
Reduce risk and accelerate time to value for your new NetApp technology with a deployment service level that’s right for your business.
Basic Deployment
For customers who lack in-house expertise or prefer to focus IT staff on implementation activities
Standard Deployment
A high touch delivery model that accommodates additional preparation and personal touch points for requirements and planning
Advanced Deployment
Our highest level of implementation service delivered with NetApp best practices and produces a ready-for-production state
Find services that fit your situation
Support Account Manager
Improve storage operations. Speed issue resolution with a personal support advocate.
CloudTAM
Is a designated, customer-align cloud technical specialist to help customers navigate and execute on their NetApp hybrid multicloud strategies.
Residency Services
Increase the effectiveness of your IT organization with NetApp skilled and certified residents onsite.
Non-Returnable Disk Plus
When added to warranty or SupportEdge, allows you to keep or dispose of your own failed disks, memory, and SSD components.
Warranty/extended warranty hardware support
NetApp Warranty provides basic technical support and is referenced in the NetApp Support Services terms:
- Remote technical support
- Replacement parts shipped with next-local-business-day arrival
- Access to the NetApp Support site
- NetApp Active IQ™ analytics
Support offerings terms of sale
Find details for:
- General terms
- Professional Services terms
- End-User License Agreement
- Channel End-User terms
- Support Services terms
- Software Licensing Guide
- Community
- Blogs
- Events
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Get the inside scoop on a variety of tech-related topics.
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Browse events—live, online, and on demand—on the NetApp events calendar.
